1. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.
2. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.
3.If there has been a quality issue after you have used the product for a while, as long as the product is still within the quality assurance period, and you have original proof of purchase and product quality assurance card, you can entrust Yeybuy. We can help you to contact Chinese mainland merchant to refund / exchange.
1).Because each retailer / manufacturers have their special principles and ways to processing problems in the quality issue of the goods (commodity quality assurance card note is effective), Yeybuy cannot guarantee the manufacturer can fully satisfy your requirements, but will do our best to strive for your interests to make you satisfied.
2).Yeybuy provides this agent service and do not charge any service fees, but you need to cover the return delivery fee. Yeybuy reserves the right to refuse to serve as a commodity agent that does not meet the quality assurance conditions.
4. please describe your problem in detail, and upload package photos, real commodity photos etc.. Once Yeybuy received your application, we will reply you as soon as possible with solutions (including but not limited to refund the cost, returns, etc.).